Netflare supports agents by supplying and managing several operational tools. We also offer comprehensive training, marketing offers and account management. All our tools are designed to work online with maximum visibility where required. Each tool is secured via an online username and password system.

• Customer Relationship Management (CRM)
  • Online CRM system, use from anywhere
  • Schedule calls, appointments and tasks
  • View and track historical activities
  • Share information with other users
• Project Management
  • Complete online project development tool
  • Create edit and manage projects
  • View and track historical projects and tasks
  • Share information with other users
• Ticketing Support
  • Comprehensive online ticketing support system for all support requests
  • Create and manage tickets
  • View and track historical tickets
  • Share information with other users
• Marketing & Operational Materials
  • Media for special offers
  • Media for products and services
  • Pricing & quoting Tools
  • Meeting aids (such as questionnaires)
  • Comprehensive sales process guides

Training

Training is an essential part of the agent setup process allowing you to make the most of your opportunity. A brief summary of the areas covered during training are set out below.

• Sales
  • The appointments
  • The Up Front Contract
  • Sandler sales techniques
  • NLP (Neuro Linguistic Programming) techniques
  • Making the sales
• Marketing
  • Finding prospects
  • Getting referrals
• Operations
  • Using operational tools
  • Fitting in with the Netflare system
• Accounting
  • Netflare accounting procedures
  • Pricing and quoting procedures
  • Pricing and quoting tools